Lynnette M.'s review of Venue aka PD Financial Corp

Venue aka PD Financial Corp

         
Customer Reviews & Ratings
Complaint Posted 9/2/2009
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Review 9/2/2009
I am writing this review as I have had the worst experience with this "so called company" I have spoken with 5 phantom employees who are clearly reading from a script ("thank you ma'am, I'm sorry for your experience, this is clearly not acceptable, it takes 7-10 business days to have this backed out of your account....) I placed an order on 07/03/2009 checked 07/15/2009 and was advised that it would be delivered in 3 weeks. I checked again on 07/29/2009 and found that the item was "back ordered". I immediately advised the representative to cancel the order. I called on 08/04/2009 as I received a bill I was told it would take 3 business days to have this backed out. I called again on 08/10/2009 and was advised that a supervisor would give me a call back. To date I have not received a callback but I have received a 2nd bill in the mail with a late fee no less. I contact the credit card company and was advised that they could not do anything about the refund as "Venue" would need to reverse the entry. I reached out to Venue and was advised that a manager would give me a call back. He was even kind enough to give me his name Mark Ollero (yeah right). At this point I do not believe anything that comes out of there mouths. He then gave me the Venue Executive Office number 1-866-922-0582 I tried calling tonight a recording answered with no formal greeting and no answer. I will try again tomorrow but this is awful awful service. I hope this complaint reaches someone that will put a stop to Venue's tactics and close them down.
 
 
 
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Additional Business Information
Hours   Shop Anytime To shop for the premium brand names you trust, visit us at www.venue.com. Phone   Address   149 South Barrington Avenue, Suite 822
Los Angeles, CA 90049
Website   Email   customerservice@venue.com
Contact   Roxana Kangarlu Other  
 
 
 
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