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Review 4/5/2009
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I saw the commercials on T.V. for nice looking steel buildings from U.S. Buildings in florida. I went to their website and filled out the form for a quote on a 25X60 building.
I got a call back the next day from a gentlemen named 'Frank'. This guy immediately rubbed me the wrong way. He sounded like a used car salesman straight out of New Jersey. I should have just hung up the phone right there but I needed a building so I continued the conversation.
Frank wouldn't give me an exact price for the building. Instead he kept asking me how much I wanted to pay. Eventually I break down and tell him the price I'm looking for and he comes back with a number just under the price I gave him.
I think this is fine and agree to purchase what I think is a complete metal building for the price we've agreed on.
Frank then sends me over a contract to sign agreeing to purchase the building and authorizing them to charge my card for a 'non refundable deposit' which in this case was about $2,600.00. I don't see any reason not to do this as I want the building and have no intention of canceling my order. So I sign the form and send it back.
One week later Frank calls me up and tell me that I'm going to be needing some end walls for my building and that they are going to cost me another $3,000! I don't see how I have a choice in the matter as I need end walls for my building and assumed any building would be coming with walls for gods sake. So I reluctantly agree to purchase the walls for my building and sign yet another credit card authorization form for an $800 deposit this time...
One week after this Frank calls me yet again. This time to tell me that I'm going to be needing a steel channel to attach to my foundation if I want to be able to erect the building properly. At this point I just can't believe what's going on here and I ask him how much it's going to cost me. He comes back with a number of about $2,800!
Now I've had enough of this crap at this point and demand to talk to a manager. I tell him what's gone on and that I don't appreciate this bait and switch tactic they are using.
I told the manager what they are doing here is like selling someone a new car and then telling them as they walk out of dealership, 'oh by the way you'll need to buy these breaks if you want to be able to stop that car you just bought'.
I tell him I want a refund and refuse to take delivery of the building. He then calls me a 'pip squeak from Florida' says he's not going to give me a refund and hangs up the phone.
I've contacted my credit card company and told them what happened. As I have received no goods and was tricked into signing those non refundable credit card authorization the credit card company is not making me pay the charges and is investigating this merchant.
Please be warned about this U.S. Buildings outfit as I have read many reports similar to mine on the internet after doing the research I should have done before doing business with these guys..
I don't think these people ever deliver a building at the price they originally quote if you don't give in to their extortion they just wait for you to cancel and take your deposit money. This is criminal.
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