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the worst I have ever seen. totally incompetent. not helping with anything.
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It is the worst. I have never ever experienced such troubles with a ticket booking company. Their customer service is totally inexistent. It's like talking to a wall. I booked my ticket. Of course they applied a tax which was not listed initially. but past that, I had an emergency and I wanted to rebook. i called them and they told me there was a ticket available, which would cost me an extra 370 dollars. i agreed to that, after which they held me waiting all day, and in the end told me they didn't manage to book that ticket. Initially though they assured me and even emailed me with the connections available. Then they told me to contact lufthansa, because they are supposed to help me. Sure they could and they would, but I bought the ticket from flights 24 and not lufthansa, and their policy doesn't allow anyone to make changes in their system. After hours of talking to these agents that were telling me they are working on my ticket, I got nothing.
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