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Poor Service Unethical Doesn't live up to guarantee
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I purchased a custom shower door from Atlantic In October of 2016 installed 5 weeks later. They promise 2-3 weeks. 3 month after installation mold began to form underneath silicone seal. Warranty claims 100% watertight guarantee. I called Atlantic spoke with Kristen who confirmed I was still covered under warranty. 3 days later sends email that mold isn't covered under warranty. I then sent them back a copy of their warranty and was told the owner manager Paul would call me. 2 months later he has not called, returned voice mails, emails or written letters. After complaining They changed guarantee on their website to exclude mold. This warranty change was done 8 months after my purchase here was their guarantee before I complained.
The offered to reseal the poor quality seal that failed the first time for an additional $150.00 and tells me that in showers there is water which can cause mold... OMG I was surprised to learn that I had water in my shower. Seems like they either used an inferior silicone product or just poor quality workmanship.
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