Terry L.'s review of Advantage Distribution Center, Inc.

Advantage Distribution Center, Inc.

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Customer Reviews & Ratings
Complaint Posted 9/9/2010
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Review 9/9/2010
I wish I had been more probing when they called me! They called to ask what the model number on our copier was. I gave it to them. First mistake. Then they called me back to ask if we needed toner or service. I asked if this was about our contract, and they said "yes, we are handling it now". They said there was a new number to call to order supplies. I accepted this information at face value. Second mistake. A short time later, I got a fax with an invoice and realized that I had been taken. I called their customer service department and asked if this was a new contract. When she told me it was, I said no, we already have a contract with someone else and don't plan to switch vendors. I was assured the shipment of toner (which I never ordered) would be stopped before it went out. I believed her. Third mistake.

Fast forward two weeks later - I get a shipment of toner. Long story short, it took me two weeks, many phone calls, and a letter to them to get an RMA and a shipping label to return the product. The product was returned to them, unopened. We are EXPECTING to get an invoice for the product, based on other complaints I have read. If I could give them less than one star, I would!
 
 
 
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Additional Business Information
Hours   Phone   (877) 716-8430 Address   5455 Wilshire Blvd., Suite 2007
Los Angeles, CA 90036
Website   Email  
Contact   Frank Monteleone Other  
 
 
 
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